Your New Opportunity to SOAR Is Here

At Eagle we seek passionate team players with an eagerness to learn and a determination to succeed. Check out our career opportunities below and discover how you can make a difference in the lives of our customers, our community and our company.

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Jobs Description

Position Summary:

Supervise and manage processing personnel and their workflow, ensuring high morale, excellent customer service and maximum volume and profits.

Primary Duties and Responsibilities:

PRIMARY DUTIES AND RESPONSIBILITIES: Supervise and manage processing staff. Handle issues with borrowers, team members and Home Loan Advisors. Manage day-to-day operations including originating, processing and closing FHA, VA and Conventional loans. Interview, test and hire processing associates. Provide coaching and promote a professional team effort. Conduct new hire orientation, performance planning and reviews, disciplinary actions and terminations. Provide support for problem solving. Create an interface with lenders, escrow, division escrow coordinators, Home Loan Advisors and disperse necessary information to staff. Participate in company’s strategic planning as directed by manager. Set goals and objectives for processing staff that are measurable, achievable and in line with the company’s mission. Lead and direct processing associates in the implementation of new programs and systems. Oversee the preparation and distribution of all borrowers’ loan status information to mortgage staff, Home Loan Advisors and escrow coordinators on a weekly basis. Ensure department maintains a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency. Learn and maintain knowledge of different loan programs and corresponding computer system codes. Communicate with Processing Center Manager on training needs and issues. Create and maintain tracking systems for closing dates, lock-in, revenue collections and funding schedules. Attend status meetings and special functions. Maintain status of all loans from application through approval, including pre-qualification, preliminary underwriting and closing of approved loans on automated system. Responsible for regulatory compliance and quality control. Remain current with our Broker programs and maintain their forms for submission. Keep current with investor guideline changes by reading updated bulletins and communicate the same to the Home Loan Advisors and others as needed. Keep processors current with changes in investor and agency guidelines.

Education and Experience Requirements:

EDUCATION AND EXPERIENCE REQUIREMENTS: Minimum 5-7 years of loan processing experience or equivalent mortgage background Minimum 5-7 years supervisory and management experience in the mortgage and lending industry (originating, processing, closing and underwriting of FHA/VA/Conventional loans. Automated processing and closing experience Ability to study independently Successful completion of Core Curriculum Customer Care Empowerment, Doc Basics, FHA, VA, Self Employed, MortgageWare, Credit Counseling and Compliance. Or successful completion of Introduction to Mortgage Banking, Mortgage Loan Origination, Processing the Loan, Conventional Loan Processing, Mortgage Loan Underwriting, Underwriting the Self-employed Borrower, Closing, Shipping & Warehousing, Creation & Form of a Mortgage and Residential Secondary Marketing Attention to detail Knowledge of office procedures Current knowledge of closing and title requirements Current knowledge of loan processing and automated underwriting systems Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines Current knowledge of self employed borrowers, partnership and corporation tax return analysis Strong computer background with 2 to 3 years experience in mortgage software and working knowledge of Word for Windows and Excel. Strong operations background. Valid driver’s license


Regular interaction with prospective home buyers, lender representatives, underwriters, escrow and title personnel, credit bureaus and appraisers. .

Additional Requirements:

PHYSICAL REQUIREMENTS: Requires the ability to operate a personal computer, fax machine, copier, climb stairs, bend, stoop, reach, lift, move, and carry materials and supplies weighing 20 pounds or less. Finger dexterity is required to operate a computer keyboard. ADDITIONAL REQUIREMENTS: Arrive to work on time Follow directions from and interact well with senior management Possess positive and professional attitude and represent company in a positive manner Provide outstanding customer service, work well under pressure and be a team player Possess excellent organization and analytical skills Possess excellent oral and written communication skills Possess excellent interpersonal, team-building and motivational skills Interact well with co-workers Understand and follow posted work rules and procedures Accept constructive criticism

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Benefits & Compensation

Caring for our team is what we do best

We Understand Work-Life Balance

Full-time, regular associates are allotted personal days and paid sick leave and begin to accrue vacation time from the first day of employment! Eagle also provides ten paid holidays, including New Year's Day, Memorial Day, Thanksgiving and Christmas

Don't Worry, We've Got You Covered

Our parent company, Lennar, offers various low and high insurance plan options including medical, dental, vision and life. Choose from several plans and multiple network providers for the best care in your area.

We Value Our Associate's Futures

All associates are eligible to enroll in the 401[k] plan. Lennar provides a company match on pre-tax contributions and offers an array of investment and contribution sources from which to choose.

A commitment to Homeownership

Do you know anyone looking for a new home? Associates may receive a referral fee if they refer a new, first-time visitor to a Lennar community. Associates may also take advantage of special incentives on the purchase of their own new Lennar home, as well as receive special interest rates and closing costs with Eagle.

Discounts? We Got Those

Eagle also offers access to exclusive discounts and rewards at thousands of brands. From purchases big and small, our corporate rates can help you save on everyday items!